HOTEL PACKAGES – Refers to the booking of a package that includes a hotel component. (Excluding Bucket List trips)
TICKETS- Refers to the purchase of Party Passes, Day Passes, and individual Entry Tickets.
BUCKET LIST TRIPS – Refers to the booking of any of our Bucket List trips including Greece, Kenya, Dubai, Thailand, Colombia & Costa Rica & more.
Cancellation Terms & Conditions of Hotel Packages
180 days or more prior to the travel date-Cancellation penalty of $ 100 per person
120-179 days prior to the travel date- Cancellation penalty of $ 250 per person
119 or less prior to the travel dates- 100% Cancellation penalty per person
A request for cancellation must be sent in writing via email to: firstname.lastname@example.org
If you choose to take advantage of our payment plan option, you must make scheduled payments on or before the specified due dates. We do not offer automatic withdrawal of payments; you may request a payment link via email or give us a call to have your payment processed by phone.
If you wish to request a change in the payment schedule, such requests must be made a minimum of seven days before the date your payment is due, and each request is subject to approval at the discretion of Sunset Destinations.
Please note that any payment that is more than 10 business days past due may result in your reservation being canceled without a refund.
A reservation (apart from Bucket List trips and ticket purchases) that may be entitled to a refund as per the terms of our cancellation policy will be processed at the time of the request. The refund may take a minimum of 30 business days to be processed. All refunds are sent by check only, to the respective payee.
No price changes will incur after the invoice has been issued and the first payment is received.
CANCELLATION TERMS & CONDITIONS OF BUCKET LIST TRIPS & TICKETS
Mocha Fest Bucket List Trips, Individual Tickets, and Weekend Passes are all 100% non-refundable from the time of purchase.
For Mocha Fest Bucket List Trips FAQ, please visit: https://www.mochafest.com/page/bucket-list-trips
This receipt is proof of payment for the event tickets and must be presented by the purchaser with a valid ID before the ticket(s) can be redeemed. The resale of tickets is strictly prohibited. No refunds will be offered for this event unless the event is canceled or postponed by the organizers for any reason other than natural disasters, acts of God, global pandemics, wars, terrorism threats, or any other cause beyond the organizer's control. Once an ID is presented with a receipt, you will obtain a wristband (Party Pass) that will give you access to the event(s) on a date and location specified by the promoters closer to the time of the event. The promoters will send you details of where to collect your wristbands before the start of the event. No wristband will be given unless the primary contact person is present during redemption. The promoter may add, remove artists, or change event line-up or event times as long as notice is given to ticket holders a minimum of 48 hours before the event. By purchasing a ticket (Party Pass), you understand and agree that you will be searched for weapons or any illegal or forbidden items before entrance into the event(s). The promoter or venue owner has the right to remove, without refund, any individual from the event if their behavior is dangerous or mischievous. Once you have received your wristband, it is your responsibility to keep your wristband safe. Lost or damaged wristbands will not be replaced & entry to events will be denied. The Promoter/Venue Owner may postpone, cancel, interrupt, or stop the event due to adverse weather, dangerous situations, or any other causes beyond his reasonable control. The Ticket Holder voluntarily assumes all risks and dangers that may be associated with attending this event, whether occurring prior to, during or after the actual event, including any death, personal injury, loss, damage, or liability. For all other terms and conditions regarding purchases or use of our website, please visit http://mochafest.com/page/terms-of-use.
We recommend that all clients traveling outside of their country of origin purchase cancellation/interruption and medical insurance for the following reasons:
In the event, you must cancel or cut your trip short due to a family medical emergency, natural disaster, or vendor bankruptcy.
To provide coverage for any incident that may occur while you are traveling that requires medical attention. This includes coverage for overseas medical expenses and emergency transportation to a medical facility in your country of residence.
To provide compensation in the event of lost or stolen baggage.
To have access to a 24/7 travel assistance program available to help you with travel emergencies.
It is your responsibility to ensure you have adequate trip insurance coverage for your travel needs. Sunset Destinations will not be held liable for any incidents that may affect your vacation arrangements caused by negligence on the part of the resort, airline, or any other third-party supplier we may use to facilitate your travel plans.
Please consult your local Travel Insurance provider and protect your investment.
MOCHA FEST FUTURE CREDIT
An in-house credit may be applicable at the discretion of Sunset Destinations & Events Inc., depending on how far in advance a booking is requested to be canceled after a review of cancellation penalties by 3rd party providers such as a hotel, transportation company, excursions provider, etc.
If a credit is approved, it will be valid for one year from the date of cancellation of the original booking.
Once the applicable credit has been applied to a new booking, it will become null and void and cannot be re-applied towards another reservation/rebooking of another event.
Credits and client payments made to Sunset Destinations are only transferrable between guests if both parties send a written authorization to email@example.com and are approved.
FILMING & PHOTOGRAPHY
When you attend a Mocha Fest Event, you enter an area where photography, audio, and video recording may occur. By entering the event premises, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, webcasts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by Mocha Fest and its affiliates and representatives. Images, photos, and/or videos may be used to promote similar Mocha Fest events in the future, highlight the event, and exhibit the capabilities of Mocha Fest. You release Mocha Fest, its officers, employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video, and/or sound recordings. By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by Mocha Fest or the person or entity designated to do so by Mocha Fest. You have been fully informed of your consent, waiver of liability, and release before entering the event. If, for any reason, a video, image, or any other form of recording of you is used by Mocha Fest for any one of the above-mentioned purposes, and you would like it removed, please email your request for removal to firstname.lastname@example.org
Any modifications to a reservation are subject to availability at the time of the request. Modifications include A name change, a date change, an increase or decrease of room nights, and a hotel change. All are subject to approval by Sunset Destinations and third-party providers, such as hotels, tour operators, excursion operators, etc. Often, a name change may not be possible if a hotel component is included within 60 days before the scheduled check-in date.
EARLY CHECKOUT/LATE CHECK-IN OR NO-SHOWS
If you choose to shorten your reserved stay after checking in to the hotel, no refund or credit will be issued. No-shows will result in a 100% loss & no credit will be applicable. The hotels in our contract will also not offer a refund or credit for unused nights or no-shows.
You must contact us in advance to alter your reservation dates, and modifications are subject to our above cancellation policy. Please get in touch with us as early as possible to communicate your circumstances and minimize any additional charges.
All persons traveling outside of their country of residence are required to have a valid passport that does not expire for at least 6 months after your proposed travel dates end. Some countries may also need a Visitor's Visa for certain nationalities visiting their country.
Please visit http://www.visahq.com to check and confirm your documentation requirements. Sunset Destinations will not be held liable for a traveler's failure to produce their passport to required immigration authorities during their trip. In the case that a failure to obtain or produce your passport results in your being unable to travel, your reservation will still be held to the above cancellation policies, and a refund and/or credit will not be issued.
HOTEL ROOM ALLOCATION
Hotels that Sunset Destinations contracts are solely responsible for room allocation in accordance with the category reserved by the Customer. Sunset Destinations has no responsibility with respect to the location of the room, decor, furnishings, or type of bed therein, which may vary according to its location on the hotel premises. Should a Customer choose to alter the room category upon arrival at the destination, such change may be made subject to availability and payment of additional fees. Should the room category booked by a customer not be assigned as purchased by the respective hotel, Sunset Destinations/Mocha Fest will not be responsible for any monetary reimbursement or credits. The compensation must be communicated with the respective hotel.
HOTEL CHECK-IN/CHECKOUT TIME
The Customer acknowledges and accepts that check-in time for most hotels is from 3 p.m. Checkout time varies depending on the hotel but is usually between 11 am-12 pm. Customers who wish to check out later than the specified time may be required to pay additional charges.
Room requests, such as location, bedding configuration or view, are subject to availability at the time of hotel check-in and are not guaranteed. It is the sole direction of the hotel to accommodate a customer's request. Sunset Destinations does not allocate rooms of specific bedding and cannot be held responsible if the contracted hotel cannot accommodate one's request.
To maintain the quality of services, hotels must regularly undergo maintenance, improvement, and renovation work and, in some instances, expansion. Whenever construction or maintenance work likely to interfere with the use and enjoyment of any accommodation is brought to the attention of Sunset Destinations/Mocha Fest, every reasonable effort will be deployed to promptly notify Customers; however, Sunset Destinations cannot be held accountable for any inconvenience caused to guests.
3RD PARTY SUPPLIER TERMS
Sunset Destinations relies on the services of third-party providers to deliver its products. By completing your order, you accept the terms and conditions of our third-party service providers (Hotels, Tour Operators, Venues, Deejays, Performing artists, entertainers, production/event management companies, sponsors & affiliates.
Texts, data, and information on this website are checked with great care. The website owner cannot be blamed for damages to visitors resulting from mistakes and omissions. The website owner is not responsible for the contents of the sites cited in its pages and is not liable for closing or change of the activities of the sites mentioned by way of information for every dispute directly or indirectly related to the contents of the sites and for consequent damages.